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This illuminating short documentary/interview from Business Insider takes a look into how Transport For London deals with the some 340,000 items of property lost every year on London’s transport network.

 

The Lost Property Office in Baker Street houses all the items that end up in TFL’s possession, and office manager Paul Cowan gives us a tour round the site. It takes around 50 full-time staff to sort through all the items, and Cowan explains how the team uses modern technology to reunited customers with their estranged items.

how transport for london organizes 340,000 lost items gif1

Business Insider|TFL|Documentary

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